Post-Helene standby service
Pre-Storm Generator Maintenance in Hickory, NC
Three days into Helene, on September 29, 2024, roughly 19,000 customers in Catawba County still had no power, and the generators carrying their houses were racking up hours. We service standby units across Hickory, so the next long run starts on fresh oil and a tested battery.
Get a Generator Maintenance Quote in Hickory
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- Warranty on our work
- 10-yr
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What a Hickory unit carries out of a service visit
A swollen battery gets swapped during the visit. A transfer switch that sticks under load, or anything else bigger than a service fix, moves to generator repair in Hickory, quoted before any work starts.
Clean oil for long runs
A fresh oil and filter change means a multi-day outage like Helene starts on clean oil rather than whatever has been sitting in the crankcase.
No dead click in January
Hickory's January lows average about 30 degrees, so the starting battery gets a load test before winter rather than failing on a cold-morning outage.
Circuits moved for real
We run your circuits on generator power during the visit, so you know the switch actually transfers them instead of relying on a no-load exercise cycle.
Nests out before they cost you
Leaves, twigs and nesting material get pulled from the enclosure and louvers, which matters because Generac's warranty excludes failures caused by rodent infestation.
Break-in service on new units
Generac's schedule calls for a break-in service at 25 run hours, so a newly installed Hickory unit gets that first oil change booked instead of forgotten.
A record the warranty needs
Generac requires proof of scheduled maintenance for warranty claims, and every visit leaves you a dated service record to keep with the unit's paperwork.
Why Hickory homes put Roland Black on generator duty
Each maker's schedule followed
Being certified on Generac and Kohler means each unit is serviced to its own maker's schedule, the same one Generac checks against when it asks for proof of maintenance.
Licensed for the switch side
Transfer switch and panel checks are electrical work, and Roland Black's electricians are licensed in North Carolina under license #34773, so trouble at the lugs gets fixed on the spot, not just noted.
Booked around September and December
We book pre-season visits ahead of September, when Hugo and Helene both reached Hickory, and again before the kind of December cold that drove Duke's 2022 rotating outages.
Answered on day three
If your unit throws a fault on day three of an outage, the Roland Black line at (980) 206-3523 is answered 24/7 from our Gastonia shop on Franklin Boulevard.
Financing if a unit is done
Financing is available if a visit shows an aging unit or transfer switch is due for replacement rather than repair, from a shop in business since 1973.
Hickory maintenance questions after Helene
Generac lists a yearly check plus a full service at 200 run hours or two years, whichever comes first. Oil changes move up to every 100 hours in temperatures under 40 or over 85 degrees, and Hickory reaches both, with January lows near 30 and July highs near 87. That is why we suggest one visit before September storm season and a second before winter.
Start with run hours. A unit that powered a home through the days Catawba County waited on restoration may be past the point where Generac wants the oil and filter changed. We also clear storm debris from the louvers, test the battery, inspect fuel connections for leaks and run the transfer switch under load to confirm it still hands off cleanly.
It can. Generac requires proof of scheduled maintenance for warranty claims and excludes failures caused by neglect or rodent infestation, a real risk for any unit sitting idle beside a foundation. If a visit turns up work that needs an electrical permit, such as a transfer switch replacement, we file it with Catawba County Building Services, which inspects for the City of Hickory.
Get your Hickory generator's service record current
If the unit ran through Helene, give us a rough count of the hours it logged. We will set a date and quote any parts or repairs free before work begins.
Get your free generator or electrical quote
Tell us about the job and we will call you back to talk it through. For outages and electrical emergencies, call now. We answer around the clock.
Open 24/7 for emergencies(980) 206-3523- Licensed in NC and SC, and insured
- Backed by a 10-year warranty
- Financing available
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A Roland Black specialist will follow up with options and a written quote.